Answer: Every Examiner associated with our company will carry their credentials on them. This not only includes State of California proof of Certification but also a badge with their picture to prove their affiliation with Salser. Our practice of making confirmation calls the day before also allows clients to find out the name of the specific Examiner coming to their appointment.
Solution: We not only allow the inquiry from clients as to the identity of our Examiners, we encourage it. The Examiner should be able to present all of the above credentials at every appointment, or not be admitted into the home. Encourage your clients to look for such identifiers from the person at their door before allowing them in.
Answer: When the application is submitted agents have the option of having the insurance company transmit the client’s information to whichever company is local to the client, or choosing another paramedical company you trust. Sometimes, either that choice is not made clear on the application, or the insurance company may not have seen that you have chosen your own company and they send your client’s information elsewhere.
Solution: Leave our brochure or card with every client so they have our company name! Also inform your clients that you have chosen to use us because you have a relationship with us, and that we will clearly be identifying ourselves as Salser Paramedical throughout the process.
Answer: At the first point of contact with a new agent we require speaking directly to them. There are security passwords and questions which we must establish from them and not through a third party.
Solution: We always appreciate referrals, but it is best to hand your associate the phone and allow us to set up their account and teach them the process. We happily walk them through our website and save you that tutorial.
Answer: These are identity confirmations required to be put on the lab slip which processes the specimens. We do not decide what is required on this slip, nor which laboratory is used. Each Insurance Company chooses their own laboratory and has input regarding what they would like to see on the lab slip. We are required to verify that we are collecting specimens on the correct client. The Insurance Company may also use these for other purposes such as Medical Records, Homeland Protection, DMV Report, etc. Also for funds to be paid out to beneficiaries it is necessary for them to have the correct Social Security #.
Solution: Please inform your client of this process when meeting with them so that if they have any serious objections we will still have time to investigate what protocol the Insurance Company would like us to follow in that specific case.
Answer: Yes we make confirmation calls to remind clients for all appointments. Confirmation calls are done the day before the scheduled appointment(weekend appointments are confirmed on Friday). A confirmation is either speaking with the client or leaving a message for them reminding them that we are coming. If we are unable to do either of these to remind the client we will call you ASAP to obtain an alternate way to contact client. Confirmation calls include special instructions that we give clients to help them get better results from their appointment.
Solution: It is best to give us all contact information you may have when submitting the order. This includes home, cell, business, email, or even the number of their spouse. In this way we will try every way possible to remind them of their appointment.
Answer: For your privacy we are not given a specific list of tests that will be run on your specimens. The Insurance Company coordinates directly with the laboratory which tests they want run. We, as a third party, are only told which tubes of blood to draw. For more information you may contact the Insurance Company directly.
Answer: The Examiners sent by our company are required to carry the following items to assure you of who they are…1) A badge with their name and picture which says “Salser Paramedical IC Affiliate”, & 2) A copy of their State of CA issued Certified Phlebotomy Technician certificate. Please make sure that any person you allow into your home has these identifiers. Also when you receive the phone call to remind you of your appointment for the next day(these calls are made on Fridays weekend appointments)feel free to ask the name of the specific Examiner going to see you the next day.
Answer: To assure your privacy we are never allowed access to your test results. Each Insurance Company has their own procedure for making sure you get these results. Some mail them to you after your application is approved. Some have instructions for the laboratory to automatically send them to you. Some have arranged for online access to you through the laboratory so you can see your results. If you do not receive the results through one of the above methods you can always call the Insurance Company and request a copy from them. Sometimes it takes several weeks for the results to reach you through the mail so please do not get nervous, this is normal.
Answer: Fasting, or not eating, is recommended for 8-12 hours before your blood draw. This includes food, juice, and coffee. Drinking water is ok and can actually improve your results. If you forget to Fast the Examiner will still complete the blood draw and note on the lab slip the last time that you ate.
Answer: Yes! Take your medication according to your normally scheduled times. If there is medication that you can only take after eating food(such as some diabetic meds)please inform the office when scheduling your appointment and schedule your appointment for early in the morning.
Answer: No. The Insurance Company pays for the Examination. You will not be asked for any money by the Examiner.